Secrets Revealed By 911 Operators Will Change The Way You See Emergencies

Dealing With The Painful Calls

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After hearing some of the tragic things dispatchers have heard they still have to push on. Their job doesn’t end after helping with one horrific emergency. They may say they’re okay when their manager asks, but that isn’t always the case.

13-year veteran Ricardo Martinez revealed on his podcast TheJabberLog what it’s like after the mayhem. “You’re rocked and everything echoes in your head,” he said. “Sometimes there’s a debriefing after the shift is over, but not necessarily. Some dispatchers seek clinical therapy.”

Next up: one thing you should never do when calling 911.