Secrets Revealed By 911 Operators Will Change The Way You See Emergencies

Verbal Abuse Is Part Of The Job

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When citizens call asking for help, you can expect some of them to be hysterical. Lives could be at risk, so it might be difficult for people to remain calm as the dispatcher attempts to help. But during some calls, operators become subjected to verbal abuse.

“For every moment that I felt I was making a difference… there were ten calls where I was cursed at, called terrible names or turned into an outlet for venting civilians,” one dispatcher told the Washington Post. They’re just trying to help people, but people aren’t always concerned with dispatcher’s feelings during these harrowing moments. Their primary concern is getting help.

Given their huge responsibilities, you’ll be surprised to learn how little 911 operators earn.